Minsk Florists

Frequently Asked Questions

My card account has been charged but the flowers will only be delivered 2 days later. Why did you take my money before the product has been delivered?

A credit card is charged real-time when you press “Submit” button on the payment server and receive an email notification from our payment gateway provider VeriSign. If you would like to place an order in advance, but would prefer that your card is not charged at the time of ordering, please place an Offline Order and pay at least 2 days in advance prior to the delivery date by contacting us

Could you let me know if this address is correct and this person lives there?

Yes, we can validate the address by sending our courier over to the specified address. This service will cost 40 USD. To use this service, please contact us for payment instructions. Note that we will subtract 40 USD (or 30% of the order total, whichever is greater) from your order total if the delivery failed because of an incorrect address. The remaining amount will be refunded to you, or a store credit will be issued for the same amount. This payment will be used to cover communication and courier fees. In the event if the flowers or gifts were delivered to an incorrect address and could no longer be utilized by our company, the full amount of the order will be retained to cover it.

I placed an order yesterday and I want to add chocolates to my order now. Just charge my card for an extra $10.

For your protection, we do not store your credit card information on our server. The information is deleted after the transaction has been completed. Consequently, we cannot charge your credit card again later. It is still possible to make changes and to add things to your order later, but you would need to resubmit your credit card information. Contact us and we will solve this problem.

What are your delivery hours?

Delivery hours in most cities are from 9:00 a.m. to 9:00 p.m. local time, however we can make exceptions upon special requests.

Can I attach a personal note to be printed on the Gift Card?

You are welcome to attach a personal note to a Gift Card ordered with your bouquet. You can do so in the order form after you specify the address information at the checkout.

Is my order information private?

The personal information that you provide is considered private and will not be shared with others. This includes your name, address, phone, e-mail address, and credit card information. The name and the address of the gift recipient, as well as the card message, are shared with our florist, but with no one else. Your credit card details are NOT stored on our web server.

How secure is my information?

When you place an order, you are redirected to a VeriSign Secure Order Form. By choosing the secure form, you establish a secure connection between your computer and our server using Secure Sockets Layers (SSL), an advanced encryption technology used to protect the storage and transfer of your data from unauthorized parties. Your order remains encrypted until it is safely behind the firewall of our order-processing center. Your credit card details are NOT stored on our web server.

Frequently Asked Questions

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